Our commitment is to deliver high-quality, ethical, and compliant care to every patient we serve. We greatly value feedback from our community, whether positive or constructive, as it helps us continually improve. If you're willing, we invite you to contact our Quality Improvement representative at 254.562.0408 to share more about your experience. We would appreciate the opportunity to better understand and discuss your concerns directly. If you feel your concerns cannot be resolved through this process, you may also reach out anonymously via our 24-hour Speak Up Line at 1.833.3COURAGE or email us at courage@scionhealth.com.
Patient Satisfaction
Your satisfaction is of the utmost importance to us. If at any time during your stay you have any suggestions, concerns or questions that would help us improve our service to you, please call the Marketing Office at extension 1110.
Patient satisfaction is a priority at Parkview Regional Hospital. We measure the satisfaction of our inpatients, outpatients and emergency room patients. We partner with a company called HealthStream Research to measure satisfaction. They poll a random sampling of our discharged patients each month via the telephone.
Your feedback is extremely important to our improvement process. Your comments help us assess our progress and make the best choices to ensure that we provide the highest quality care.
Should you be called for a telephone survey, please take the opportunity to provide us with feedback. We realize that your time is valuable and we appreciate any comments you may have. You may also take the opportunity to recognize any individual members of your healthcare team who made a difference in your stay. We use the survey to reward those employees who go above and beyond the call of duty to care for our patients.
Our ultimate goal is to provide superior care to you and your family members. If you are not reached for a survey, but wish to make a comment, please feel free to write your comments and send them to:
Parkview Regional Hospital
c/o Marketing Department- x2531
600 South Bonham St
Mexia, TX 76667
